Education and understanding
We understand the challenges surrounding injuries that occur at work. We respect that accidents can occur and that sometimes people will get hurt, even with the best controls in place. But let's get something straight from the get-go, the Workers' Compensation Scheme in Australia is quite an amazing if not generous system.
Quite frankly, we believe it's more than just a workers' right, but also a privilege when used as it is intended. The scheme allows for the best care in the shortest timeframe, at no cost to you. However, unfortunately sometimes the system is either poorly understood or gets abused. We make a point of explaining the system to you, together with your rights and responsibilities under the scheme.
We focus on solutions not causation, and while we anticipate you'll improve under our care, we make sure you're referred on to the right people/places if you don't.