Can I choose my own physiotherapist?
Yes, absolutely! It is your right as a consumer to have the freedom to choose your preferred physio. You can opt for whoever you like. However if you have a more serious injury requiring longer-term rehabilitation, (i.e expected to take a number of months) we may ask for your consent to share your care with a number of Tangibilis physios.
How can I pay?
We have the convenience of Healthpoint software for instant Private Health Insurance rebates and EFTPOS for any gap payments required. We also accept cash. The nearest ATM is 350m away at the Westpac Bank in Darwin Corporate Park.
What's your cancellation policy?
We totally respect your choice to cancel when obligations clash or if maybe you feel better. Out of courtesy, we ask for 24 hours' notice where possible, so that we can offer the appointment to those on our waiting list.
How long will I have to wait until your next available appointment?
Depending on the nature and urgency of your injury, one of our physios will try to see you within 2 business days of your inquiry. Where this is not possible, we will place you on a Priority Waiting List to be seen ASAP. Cancellations from other patients can sometimes free-up space on the day. Alternatively, ask us about our Express Consult service, where we can perform a brief assessment and/or simple remedy (e.g. strapping) on-the-hop, pending availability of physios at the time.
How long are your appointments?
Our Initial Consultations are always 40 minutes and Follow-ups (Subsequent) Consultations are always 30 mins. Even if we're super-busy, we don't compromise our time spent with you, so it's really important to let us know if you can't make it or if you'll be late to arrive. We respect your time and we expect you'd respect our's.